If we didn’t have that, it would be a big, big deal in the Bookkeeping department. Which function of Ideal helps you the most?Ĭlete: “Day-to-day, being able to reverse invoices and other stuff that has been entered wrong. What are some must-haves when it comes to a system like Ideal?Ĭlete: “Ease of use is probably the number one thing-customer-friendly, employee-friendly. Work orders are much better to be able to keep track of, time on those work orders. It’s a much better system and a much better way to keep track of your inventory, much better way of invoicing. And we made a switch with the general ledger and everything.
Then in 2017, we decided to make the switch to Ideal, getting rid of QuickBooks. We had several employees that transferred from other stores, that had been used to Ideal and kept saying, ‘Ideal’s the way to go.
We were getting slower and slower and slower, and our equipment just didn’t run well anymore. When did you implement Ideal and what was the reason for it?Ĭlete: “So, we were with QuickBooks since 1999, and our QuickBooks file was 4GB-just the data file. I ask them the question: ‘What will make you happy?’ and then come to an agreement with that.” You’ve got to find out where it started, what happened, ‘What can I do to make it right?’ A lot of the time, I let the customer make that decision. How do you try to resolve those problems?Ĭlete: “Investigation and listening. So, deciphering what the truth is and then fixing it.” But when you actually look at it, it’s been three weeks since they had it there, or three months, or whatever. You’re listening to the customer and according to them, they brought it in a day ago. A lot of the time, you’re trying to decipher on both sides. What would you say is the toughest part of your job?Ĭlete: “The toughest part of the job is probably dealing with customers that are not happy and getting them to be happy. You know, when the customers come in and complain, I’m the guy that gets that.” GM – Garbage Man.”Ĭlete: “Oh, the guys in the shop just started calling me that because I get to do the dirty work. So, whatever needs to be done that nobody else does. We sat down with Clete Miller, General Manager at Preferred Turf Equipment, to learn how implementing an effective information tracking system has enabled them to deliver quality customer service.Ĭan you talk a little bit about your role and key responsibilities?Ĭlete: “I’m the General Manager, and I do a little bit of everything. How can you make sure your customer information, work orders, and invoices are easy to find, to ensure a smooth customer experience, from sales to service to delivery? Their motto is, “Just be nice and let’s make the people happy.” They believe that to meet customer expectations, you have to listen to the customer and see things from their perspective.īut sometimes, incorrect or missing information can lead to delays, discrepancies, and customer expectations not being met.
In business since 1995, they’ve built a reputation for outstanding sales and service. That’s what the folks at Preferred Turf Equipment in Sarasota, Florida, believe. There are a lot of factors that contribute to a dealership’s success, but top-notch customer service is the bread and butter. How Preferred Turf Equipment Deliver Top-Notch Service by Using an Effective Tracking System
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